Refund and Return Policy

 

Effective Date: 1st Dec 2022

Thank you for purchasing from Love, Amma. We take pride in creating high-quality products and want you to be fully satisfied with your purchase. However, we understand that there may be instances where you may need to request a refund. This Refund Policy outlines the guidelines and procedures for requesting a refund for our goods.

Eligibility for Refund

Damaged Goods: We cannot refund or exchange an opened item unless it is faulty. If the goods you receive are damaged during transit or upon arrival, we will gladly issue a refund. Please provide photographic evidence of the damaged goods as proof for our records.

Incorrect Items: In the event that you receive an incorrect item different from what you ordered, we will refund your purchase. Please contact us with details and provide supporting documentation if necessary.

Non-Eligible for Refund:

Change of Mind: We do not offer refunds for goods if you simply change your mind or no longer want the item.

Refund Request Process

Notification: To initiate a refund request, you must contact our customer service within 3 days from the date of delivery. You can reach us via our website and Social Media Handles 

Information Required: Please provide the following information when requesting a refund:

• Order number:
• Supporting evidence such as photographs/Videos:  

Review and Verification: Our customer service team will review your refund request and assess its eligibility based on the guidelines mentioned above. We may request additional information or evidence to validate your claim.

Refund Resolution: If your refund request is approved, we will issue a refund using the original payment method after the resolution of your request. Refunds may take additional time to process depending on your bank or payment provider.

Shipping Costs

Damaged Goods or Incorrect Items: If the refund is granted due to damaged goods or receiving incorrect items, the customer will have to bear the shippment cost from their side. Please provide proof of the shipping cost incurred.

Exchanges:

We do not offer direct exchanges for our products. If you received a damaged or incorrect item and would like a replacement, please follow the refund request process outlined above. Once the refund is processed, you may place a new order for the desired item.

Modifications to the Refund Policy:

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Please note that this Refund Policy is in addition to any rights you may have under applicable consumer protection laws.

If you have any questions or need further assistance regarding our refund policy, please contact our customer service team through our website and social media handles.